Who we are
This privacy policy explains how Topline Mall (“we”, “us”) handles personal information collected through toplinemall.com. You can reach us at info@toplinemall.com about anything in this policy.
What we collect
When you place an order, we collect your name, billing address, delivery address, email address, telephone number and details of the items you ordered. If you create an account, we also store your username, password (encrypted) and order history. If you contact support, we keep a record of that correspondence.
Like most websites, our server records technical information such as your IP address and browser type as part of normal operation and security logging.
How we use it
We use your information to take payment, fulfil and deliver your order, respond to support requests, send transactional messages about orders, and meet our legal and accounting obligations. We do not sell your personal information, and we do not use it for advertising profiling.
Payments
Card payments are processed by a third-party payment provider. Card details are transmitted directly to that provider over an encrypted connection and are never stored on this website. We receive confirmation of payment and a truncated card reference for order identification.
Cookies
This site sets essential cookies that keep your basket contents and login session working. These are required for the shop to function and cannot be disabled without breaking checkout. If you leave a comment, you may opt to save your name and email in a cookie for convenience.
Who we share it with
We share personal information only with the parties needed to complete your order: our payment provider, our delivery carriers, and our hosting provider. Each processes the data on our behalf. We may also disclose information where we are legally required to do so.
How long we keep it
Order and transaction records are retained for as long as tax and accounting rules require. Account details are kept until you ask us to delete your account. Support correspondence is kept for a reasonable period after the matter is resolved.
Your rights
You can ask us for a copy of the personal information we hold about you, ask us to correct anything inaccurate, or ask us to delete it. Where you have an account, you can also review and update much of this yourself. To make a request, email info@toplinemall.com. We may need to keep certain records to meet legal obligations even after a deletion request.
Changes to this policy
If we change how we handle personal information, we will update this page. Please check back from time to time.
Contact
Questions about this policy, or about how your information is handled, can be sent to info@toplinemall.com.