Your Trust Matters
Our Terms of Service
- We offer hassle-free refunds within 30 days of your purchase.
Our refund policy is straightforward. If you’re not satisfied with your purchase, we’ll assist you in navigating the return process. Simply reach out to our customer service team within 30 days, and we will help you every step of the way. Returns must be in original condition, and with the receipt to ensure a smooth transaction.
- Refunds may take up to 10 business days to process.
Please note that certain items may be final sale and non-refundable. We recommend checking the product description for specific details. Whether you need help with a return or questions about our policies, our support team is just an email or call away. Your satisfaction is our priority!
- Refunds are issued to the original payment method.
Once your return arrives and has been checked, we issue the refund to the payment method used at checkout. Original delivery charges are refunded only where an item arrived damaged or was sent in error. To start a return, email info@toplinemall.com with your order number and we will send you return instructions.
Privacy & cookies
- We collect only what we need to process and deliver your order.
When you place an order we collect your name, billing and delivery address, email address, phone number and the details of the items ordered. If you create an account, we also keep your login details and order history. We use this information to take payment, arrange delivery, provide support and send order updates.
- Card details are handled by our payment provider, never stored here.
Payments are processed by a third-party payment provider. Your card details are sent directly to them over an encrypted connection and are never stored on this website. We receive only confirmation that payment succeeded and the last few digits of the card, which help us identify a transaction if you contact us about an order.
- You can ask for a copy of your data, or ask us to delete it.
Email info@toplinemall.com to request a copy of the personal information we hold about you, to correct it, or to ask us to delete it. Order records are kept for as long as tax and accounting rules require, then deleted. This site also uses essential cookies to keep your basket and login session working — these cannot be turned off without breaking checkout.